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Landlord Fees and Guide

At Whites we want to provide a clear vision of our Landlord service and fees.  To this end we have provided the tables below.  Following these tables there is a list of Frequently Asked Questions to help you understand how the process works.  If you can’t find the answer you require please phone one of the team on 01722 336422 who will be very happy to take your query.



Landlords Service

Tenant Find

Fully Managed

Professional Market Appraisal

Advertising & Marketing

Accompanied Viewings

Full Vetting of Tenants

Tenancy Agreement (Documents, signatures, key collection)

Collection of rent & deposit (Tenant Find first month rent only)

Arrangement of standing order

Register deposit with TDS

Compliance Checks* (Gas, Electricity, EPC)

Change over utilities

Monthly Statement of Account (Inc. Rental Income, Expenditure and Maintenance Invoices)

 

Specialist Inspections Manager

 

Arrange renewal of safety checks* (e.g. gas safety cert)

 

Regular Inspections

 

Specialist Property Maintenance Manager*

 

Pay bills on behalf of Landlord (Inc. Payment of tax for Overseas Landlords)

 

Check out Tenant

 

* Costs charged by any external contractors are in addition to our Set Up, Inventory & Management Fees



Landlords Fees* (Inc. VAT)

Tenant Find

Fully Managed

Management Fee Per Property/Garage:

n/a

15% (Maximum)

Set Up Fees:

96% 1st month rent (Minimum £600) per property
£150 garage only

£180 Per Property
£150 Garage only

Prepare Tenancy Agreement:

£60

n/a

Collection & Registration of Tenancy Deposit with TDS:

£30 (If applicable)

£30

Inventory & Photographs:

£72 + £18 per bedroom

£72 + £18 per bedroom

Serving Section 21 Notice

£90

£90

End of Management

n/a

£90

Renewal of Tenancy Fee

n/a

£90

Early Termination by Landlord (before Tenant has moved in)

£300 min

£300 min

Supervision of Major Works (over £500)

n/a

10% repair costs

Rent review via rent officer

n/a

£120

Any variation to Tenancy Agreement instructed by Landlord

£60

£60

Tenant introduction by Whites leading to Sale

1% of Sale Price

1% of Sale Price

Sales by other Agent whilst Tenant in situ

£120

£120


* Costs charged by any external contractors are in addition to our Set Up, Inventory & Management Fees

Additional Fees

Details

Fees

Hire of Oil Filled Radiator

 

£20 per week plus delivery

Hire of Dehumidifier

 

£30 per week plus delivery


* Costs charged by any external contractors are in addition to our Set Up, Inventory & Management Fees


LANDLORD GUIDE - FREQUENTLY ASKED QUESTIONS

ON TENANTS

HOW QUICKLY CAN A TENANT BE FOUND?

We achieve a 2-3 week lead time for finding the appropriate tenant for you. (Assuming that the property is in good order and offered at realistic market rent).

HOW MUCH WILL IT COST TO FIND A TENANT?

We offer a Fully Managed Service or a Tenant Only Find Service.  We offer competitive market rates combined with a professional approach to all aspects of our customer care.  One of our team would be happy to discuss your requirements.

HOW DO YOU CHECK THE SUITABILITY OF PROSPECTIVE TENANTS?

All our Property Managers are experienced at interviewing prospective tenants to ascertain their suitability; tenants are also thoroughly vetted through our referencing process. A prospective tenant is asked to provide financial, employer and landlord references and we also carry out further credit reference checks when required.

DOES MY TENANT NEED A GUARANTOR?

In some cases our Property Manager will advise that you need a guarantor, we would then arrange for the guarantor to sign the relevant documents. e.g. a first time tenant.

CAN I STIPULATE - NO PETS, NO CHILDREN, NON-SMOKER?

Yes, but this may restrict the market and affect rental lead times. However, we would strongly advise that you adopt a non-smoker policy in rental properties due to the adverse effect on decoration and potential fire risk.

DO YOU TAKE A DEPOSIT FROM THE TENANT?

Yes, always. Whites request one and a half month's rent from Tenants as a deposit. The deposit is held by us as stakeholders and registered with the Tenancy Deposit Scheme.

WHAT IS TENANCY DEPOSIT PROTECTION?

Tenancy Deposit Protection was introduced in April 2007 and applies to all Assured Shorthold Tenancies where a deposit is taken.  In summary:

  • Landlords will be required to join a statutory tenancy deposit scheme.
  • Tenants will get all or part of their deposit back, if they have kept the property in good condition and are entitled to get their deposit back.
  • The scheme offers alternative ways of resolving disputes which aims to be faster and cheaper than taking court action.
  • For more information, click here.

HOW AND WHEN DO I RECEIVE RENT? 

We will arrange for Tenants to pay a month’s rent in advance at the start of the tenancy and thereafter rent on the 1st of each month. For our fully managed clients our dedicated Accounts Manager will arrange for monies to be sent out by BACS to your nominated Bank or Building Society account on or around the 15th of each month.  Included in this service is
a full statement, emailed to you every month, detailing any deductions (e.g. contractors invoices, gas safety checks) from rent received with a copy of all invoices attached.

WHAT HAPPENS IF MY TENANT DOESN’T PAY?

In the unlikely event that your tenant doesn’t pay if you have our Fully Managed Service we will do everything to chase up payment and ascertain why the default has occurred. We will update you immediately of the situation and keep you informed. As a let only Landlord you will need to contact your tenant directly. If you require any advice on buildings insurance including loss of rent we have leaflets available in the office from Homelet and Rent4Sure.

WHAT IS AN ASSURED SHORTHOLD TENANCY AGREEMENT?

An assured shorthold tenancy agreement is the most common form of legal agreement used for arranging a tenancy. Under this type of agreement the landlord is guaranteed the right to repossess his property at the end of the term. Assured Shorthold Tenancies are usually for a fixed 6 month period (term) but can be arranged for any length of time over 3 months.

ON THE PROPERTY

SHOULD THE PROPERTY BE FURNISHED OR UNFURNISHED?

In general, tenants prefer an unfurnished property. The minimum requirement is carpets, curtains and a cooker. Other white goods are an extra maintenance liability for you and make negligible difference to the rental of your property.

IF THE HOUSE IS EMPTY WHY DO I NEED AN INVENTORY?

The inventory is an essential document it should provide a written and photographic benchmark at the start of each tenancy and should be amended and updated before the beginning of each new tenancy. The inventory provides vital evidence in assisting with deposit disputes. (TDS Protection Legislation April 2007).

I HAVE A SIZABLE GARDEN, SHOULD I EMPLOY A GARDENER?

Under the terms of the Whites tenancy agreement the Tenant is liable for keeping the garden neat and free from weeds. If the garden is large or requires careful pruning, we recommend that gardening help is provided on a regular basis. If you are Fully Managed we would discuss this with you in advance to confirm ongoing arrangements.

WHAT HAPPENS IF A REPAIR TO A PROPERTY IS REQUIRED DURING THE TENANCY?

We have a dedicated and knowledgeable Property Maintenance Manager. Our Fully Managed Service provides you with this expertise.  The tenant would report the problem to us we contact the appropriate contractor and arrange for the work to be carried out at a mutually convenient time for all parties.  We would keep you informed of any work to be carried out. If the cost is high we will contact you for authorisation.  If you are managing your own property we advise leaving clear contact details with your tenants for any emergencies 24/7 e.g. leaking pipes.

HOW OFTEN SHOULD YOU VISIT THE PROPERTY?

As part of our fully managed service a Property Manager will visit your property during the first month of your Tenant moving into the property thereafter every 6 months. If there are any problems, or we suspect that a Tenant is not looking after the property then we would visit the property on a frequent basis to monitor the situation and take any appropriate action with your agreement. If you are managing your own property we would advise that you make regular visits to ensure your property is being maintained to an appropriate standard.

WHO CHECKS THE HOUSE AT THE END OF THE TENANCY?

As part of our Fully Managed Service a detailed inspection, including photographs, is carried out at the end of the Tenancy by our dedicated Professional Inventory Manager.  We will manage any disputes that arise as a result of unreasonable property damage due to the tenant. If you are managing your own property we would strongly advise the use of an independent inventory professional.

ON LEGAL REQUIREMENTS

DO I NEED TO HAVE A SAFETY CERTIFICATE FOR MY GAS BOILER?

Yes, a Landlords Gas Safety Certificate is legally required for all gas appliances in the property. This needs to be renewed every year by a GAS SAFE registered business. Under our Fully Managed Service we will organise your annual safety check.

DO I NEED ANY CERTIFICATES FOR MY ELECTRICS?

Since the Consumer Protection Act 1987, landlords are responsible for ensuring that their property is let in a ‘safe condition’. We strongly recommend that an electrical safety inspection is carried out at the beginning of the first tenancy.

DO WE NEED TO FIT SMOKE DETECTORS AND CO DETECTORS IN THE PROPERTY?

Yes, this is a legal requirement.  You are required to provide smoke alarms on every floor and a CO detector alarm in every room with a solid fuel source. Our Fully Managed Service provides you with ongoing monitoring of these devices.  For more detailed information click here.

DO WE NEED AN ENERGY PERFORMANCE CERTIFICATE (EPCs)?

Yes, before a tenant moves in there must be an energy performance certificate in place for most types of property. A copy must be given to your tenant before they move into the property.

DO WE NEED AN LEGIONELLA ASSESSMENT?

Landlords are required to perform a risk assessment for Legionaire’s Disease. HSE emphasis that testing/sampling is generally not required in domestic hot water systems and then only in exceptional circumstances.  If you are part of our Fully Managed Service we will assess your property during our inventory process, we will advise you if your property needs a full sample test.  For more information please click here.

DO I NEED TO GIVE YOU ANY IDENTIFICATION?

Yes, we require identification to comply with Money Laundering Regulations usually a passport/driving licence and a current utility bill. These are kept on file together with your signed Agency Agreement and Landlord Information Sheet.

WHAT IS MY LEGAL OBLIGATION TO WHITES?

We will draw up and ask you to sign a management agreement with us, with mutually agreed terms and conditions.

SHOULD I ADVISE MY INSURANCE COMPANY?

Yes you must insure your property and advise your insurance company that you are intending to let the property as this affects your type of insurance. If you have instructed us to Fully Manage your property you should also tell them that Whites are your Managing Agents and inform us of any specific conditions imposed by your insurer. The Tenant is responsible for insuring his own belongings.

I AM GOING ABROAD AND WILL BE NON-RESIDENT FOR TAX PURPOSES. CAN YOU ADVISE ME?

Yes, we can provide you with a leaflet explaining what you should do.  You will need to complete the Inland Revenue’s NRL1 Form online. If the property is jointly owned or any monies are paid into a joint account, each party will need to be registered. Click here for the link.

DO YOU HAVE EXPERIENCE WITH THE LEGAL SIDE?

We are experienced in legal matters relating to lettings and subscribe to regular updates for all legal documents. We can advise on current legislation, draw up the tenancy agreement and issue the appropriate notice as and when required.

SHOULD I INFORM MY BANK/BUILDING SOCIETY OF MY INTENTION TO LET?

Yes, if your property is subject to a mortgage, you must advise the lender of your intention to let it as it will change the terms of your mortgage to a ‘Buy to Let Mortgage’. It is important to put this mortgage in place prior to letting your property as it can take a number of weeks to obtain this permission from your mortgage company.  It is also necessary for flat owners to check their lease on whether you are allowed to let the flat.

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