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Tenants Fees and Guide

At Whites we understand that the rental process can be daunting and occassionally confusing.  As a team we pride ourselves in Customer Service and endeavour to provide clear information to ensure you have a positive rental experience with us. To this end we have provided a table of our Fee Structure below. Following the table you will find a list of Frequently Asked Questions. If you can’t find the answer you require here please phone one of our team on 01722 336422 who will be happy to take your query.


Pre Tenants Fees (Inc. VAT)

Detail

Fees

Application Deposit:

Refundable if application isn’t successful

£100*

Administration Fee:

Preparation of Tenancy Agreement

£270 Per Property
(£90 for a Garage Only Agreement)

Guarantor Fee:

(Per tenant if required)

£102

Deposit:

Standard Property Let Room / Garage / Bedsit

One and half month’s rent
One month rent

Tenant Referencing Fee:

Identity, immigration, visa, credit, reference checks.

£102 Per tenant

Pet Fee:

(if required)

£120

Tenants Fees (Inc. VAT)

Detail

Fees

Check out Fee

At end of tenancy

£96

Tenancy Renewal/ Extension Fee:

Renewal/extension at end of a fixed tenancy period.

£90

Change of Tenant/ Amendment Fee

Revision of Tenancy Agreement

£90

New/Additional Tenant Referencing Fee

Identity, immigration, visa, credit, reference checks.

£102

Early Termination Charge (by Tenant)

Negotiable - dependant on circumstances

80% monthly rent + set-up, inventory, deposit fee (ie the fees that would usually be payable by Landlord)

Additional Fees (Inc. VAT)

Detail

Fees

Saturday Tenancy
Sign Up / Move In

Tenancy signing + key collection

£60

Payment NOT by Standing Order

 

£24 per payment

Late payment of rent / charges

 

£24 per payment

Returned payment fee (bounced cheque)

 

£24 per payment

Additional copies of Tenancy Agreement or Inventory

 

£18 per document

Lost security Items

Sourcing product, travel, obtaining permissions

£25 plus item cost

Out of Hours Call

i.e. lost keys

£60

Professional Cleaning Charge

When the property is not left in the same condition as the tenancy start.

Dependant on property condition (minimum £80)

* If your application is successful this deposit will be deducted from your initial invoice.



TENANTS GUIDE – FREQUENTLY ASKED QUESTIONS

ON THE TENANCY

WHAT IS THE APPLICATION FEE?

An initial application fee of £100 is required to process your application form.  If your application is successful this will be off-set against the Administration Fee.  If you decide not to proceed with the tenancy or your references do not meet our required standard this initial fee will be used to cover the fee for the abortive services provided by Whites.

WHAT ARE THE ADMINISTRATION FEES FOR?

An administration fee of £270 (inc vat) is payable per property.  This covers the tenant’s share of the Legal and Inventory costs including the Tenancy Agreement.

WHAT IS THE TENANCY AGREEMENT?

You will be required to sign an Assured Shorthold Tenancy under the provisions of the Housing Act 1988, Housing Act 1996 and the Housing Act of 2004 for a minimum period of 6 months.  This is the ‘fixed term’.  At the end of this period you can be contracted into an extended fixed term period or you will move to a ‘periodic term’.  This periodic agreement may carry on month by month on a statutory periodic basis until either side terminate the contract.  There is a charge related to the extension of a ‘fixed term’ or a ‘periodic term’ of £90 (inc VAT) which will be applied at the end of your initial ‘fixed term’.

WHAT REFERENCES WILL I NEED?

We require an employer’s reference, a bank reference, a credit reference and a letting agent or landlord reference.  We carry out an independent reference check, you will be charged £102 (inc vat) per tenant for this check.

DO I NEED TO PROVIDE A GUARANTOR?

In certain circumstances we will advise you that you will need to provide a guarantor.  There is a charge per tenant of £102 (inc vat) for this service.

DO I NEED ANY IDENTIFICATION?

You do need to provide proof of identity prior to signing a tenancy agreement, in accordance with the Money Laundering Regulations 2007.  We require a valid passport or photo-card driving licence AND a utility bill dated within the last 3 months or a current council tax bill.

WHAT DEPOSIT DO I NEED TO PAY?

We require one and a half months rent as a deposit prior to the start of your tenancy.  Your deposit is held by us as stakeholders and is registered with the Tenancy Deposit Scheme managed by The Dispute Service (TDS). This scheme is supported by the RICS, the NARLA and the NAEA.

WHAT HAPPENS IF I HAVE A PET?

Some of our properties are not suitable for pets.  If you have a pet you must inform Whites prior to your application being processed.  The landlords consent will be required prior to a rental period being agreed with a pet in situ.  There will be a charge to you of £120 (inc vat) for processing a pet request by Whites (including additional check out proceedures).

You will be in breach of your tenancy agreement if you subsequently have a pet living in the property.  This may result in a substantial charge being levied in respect of cleaning costs and you could jeopardise your ongoing tenancy.

CAN I SMOKE IN THE PROPERTY?

Most of our properties have a non-smoker policy.  Please inform Whites if you are a smoker prior to your application being processed.  Landlord consent will be required.  

You will be in breach of your Tenancy Agreement if you habitually smoke in your property without prior agreement.  This may result in a substantial charge being levied in respect of cleaning costs and you could jeopardise your ongoing tenancy.

WHEN DO I PAY MY RENT?

Rent is payable in advance. A standing order needs to be set up direct from a bank account. Failure to set up your standing order, late payments or bounced cheques will result in a charge of £24 (inc vat) to Whites for each missed payment.

HOW AND WHEN DO I PAY MY DEPOSIT, FEES AND INITIAL RENT?

Your initial invoice will be issued prior to the start of your tenancy.  This invoice will need to be paid in full on or before the start date of the tenancy.  A debit card payment is preferred.  A credit card payment will result in an additional charges starting from 1.75% of the total amount.  A cheque payment needs to be made at least 10 working days before the start of your tenancy.


ON PROPERTY SERVICE BILLS

WHAT UTILITY BILLS DO I NEED TO PAY?

You are responsible for all utility (gas, electricity, water) bills.  You are also responsible for Council Tax charges for all services provided to your property. 

WHO RESPONSIBLE FOR COUNCIL TAX?

You are responsible for all Council Tax charges.  
DISCLAIMER: We make every effort to provide information on the property.  We cannot guarantee the accuracy of this information, nor do they form part of any contract.  We strongly advise you to verify the Council Tax banding directly with the local Council Tax Office.

DO I NEED TO INFORM THE UTILITY COMPANIES?

At the start and end of your tenancy we will inform the current utility companies of the meter readings and the change of occupancy. You will then receive a welcome letter from the utility company with details of your future payments.  Please contact Whites if you do not receive any information.

WHO IS RESPONSIBLE FOR THE TELEPHONE LINE?

You are completely responsible for the connection of the telephone line and bill payments.

WHO IS RESPONSIBLE FOR INSURANCE?

The Landlord is responsible for the building's insurance.  You, as the tenant, are recommended to take out contents insurance including accidental damage cover.  This should be in place prior to the start of the tenancy.  If you choose to take out insurance, please bring the policy details with you when you sign your Tenancy Agreement.


ON MAINTENANCE AND REPAIRS

WHO DO I NEED TO REPORT ANY MAINTENANCE OR REPAIR ISSUES TO?

Please phone our Property Maintenance Department to report any problems with the property. You are responsible for minor repairs such as changing light bulbs, fuses and batteries.
Please note that we will not accept responsibility for payments to a trademan who has been employed by you without prior agreement with Whites.

WHO IS RESPONSIBLE FOR SMOKE ALARMS AND CO DETECTORS?

You must check that the smoke alarms and CO detectors are working at the start of your tenancy.  You must regularly check this equipment and change the batteries when necessary.


ON END OF TENANCY

WHAT IS THE CHECK OUT FEE?

At the end of your tenancy we will arrange for a check out to be carried out in your property.  This includes a final inventory, confirm closing readings to the utility companies and deal with any dilapidations.  There is a charge to you of £96 (inc vat).

END OF TENANCY CHECK OUT LIST

We will issue you with an end of tenancy check list.  Please read this and complete and return with your keys.
WE CAN NOT PROCESS THE RETURN OF YOUR DEPOSIT WITHOUT THIS FORM.
 
Please check the Tenancy Checkout Guidelines under Lettings Advice. (Professional Cleaner Contact details provided)
 
N.B. CLEANING - We would strongly recommend that you use a professional cleaner as it is very important that cleaning is carried out to a high standard. If the clean is not satisfactory then a professional cleaner will automatically be employed the cost of which will be deducted from your deposit.

WHEN DO I GET MY DEPOSIT BACK?

Once your check out has been completed, your tenancy check list has been returned and any dilapidation and/or rental payments have been deducted (with your written agreement), we will return any deposit monies owing to you.

 

 

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