Sales Enquiries 01722 336 422 Lettings Enquiries 01722 336 422

Our Fees

TENANTS GUIDE – FREQUENTLY ASKED QUESTIONS

ON THE TENANCY

WHAT IS THE APPLICATION FEE?

An initial application fee of £100 is required to process your application form.  If your application is successful this will be off-set against the Administration Fee.  If you decide not to proceed with the tenancy or your references do not meet our required standard this initial fee will be used to cover the fee for the abortive services provided by Whites.

WHAT ARE THE ADMINISTRATION FEES FOR?

An administration fee of £270 (inc vat) is payable per property.  This covers the tenant’s HH

WHAT IS THE TENANCY AGREEMENT?

You will be required to sign an Assured Shorthold Tenancy under the provisions of the Housing Act 1988, Housing Act 1996 and the Housing Act of 2004 for a minimum period of 6 months.  This is the ‘fixed term’.  At the end of this period you can be contracted into an extended fixed term period or you will move to a ‘periodic term’.  This periodic agreement may carry on month by month on a statutory periodic basis until either side terminate the contract.  There is a charge related to the extension of a ‘fixed term’ or a ‘periodic term’ of £90 (inc VAT) which will be applied at the end of your initial ‘fixed term’.

WHAT REFERENCES WILL I NEED?

We require an employer’s reference, a bank reference, a credit reference and a letting agent or landlord reference.  We carry out an independent reference check, you will be charged £102 (inc vat) per tenant for this check.

DO I NEED TO PROVIDE A GUARANTOR?

In certain circumstances we will advise you that you will need to provide a guarantor.  There is a charge per tenant of £80 (inc vat) for this service.

DO I NEED ANY IDENTIFICATION?

You do need to provide proof of identity prior to signing a tenancy agreement, in accordance with the Money Laundering Regulations 2007.  We require a valid passport or photo-card driving licence AND a utility bill dated within the last 3 months or a current council tax bill.

WHAT DEPOSIT DO I NEED TO PAY?

We require one and a half months rent as a deposit prior to the start of your tenancy.  Your deposit is held by us as stakeholders and is registered with the Tenancy Deposit Scheme managed by The Dispute Service (TDS). This scheme is supported by the RICS, the NARLA and the NAEA.

WHAT HAPPENS IF I HAVE A PET?

Some of our properties are not suitable for pets.  If you have a pet you must inform Whites prior to your application being processed.  The landlords consent will be required prior to a rental period being agreed with a pet in situ.  There will be a charge to you of £120 (inc vat) for processing a pet request by Whites (including additional check out proceedures).

You will be in breach of your tenancy agreement if you subsequently have a pet living in the property.  This may result in a substantial charge being levied in respect of cleaning costs and you could jeopardise your ongoing tenancy.

CAN I SMOKE IN THE PROPERTY?

Most of our properties have a non-smoker policy.  Please inform Whites if you are a smoker prior to your application being processed.  Landlords consent will be required.  

You will be in breach of your tenancy agreement if you habitually smoke in your property without prior agreement.  This may result in a substantial charge being levied in respect of cleaning costs and you could jeopardise your ongoing tenancy.

WHEN DO I PAY MY RENT?

Rent is payable in advance.   A standing order needs to be set up direct from a bank account.  Failure to set up your standing order, late payments or bounced cheques will result in a charge of £24 (inc vat) to Whites for each missed payment.

HOW AND WHEN DO I PAY MY DEPOSIT, FEES AND INITIAL RENT?

Your initial invoice will be issued prior to the start of your tenancy.  This invoice will need to be paid in full on or before the start date of the tenancy.  A debit card payment is preferred.  A credit card payment will result in an additional charges starting from 2.3% of the total amount.  A cheque payment needs to be made at least 10 working days before the start of your tenancy.


ON PROPERTY SERVICE BILLS

WHAT UTILITY BILLS DO I NEED TO PAY?

You are responsible for all utility (gas, electricity, water) bills.  You are also responsible for Council Tax charges for all services provided to your property. 

WHO RESPONSIBLE FOR COUNCIL TAX?

You are responsible for all council tax charges.  
DISCLAIMER: We make every effort to provide information on the property.  We cannot guarantee the accuracy of this information, nor do they form part of any contract.  We strongly advise you to verify the council tax banding directly with the local Council Tax Office.

DO I NEED TO INFORM THE UTILITY COMPANIES?

At the start and end of your tenancy we will inform the current utility companies of the meter readings and the change of occupancy. You will then receive a welcome pack from the utility company with details of your future payments.  Please contact Whites if you do not receive any information.

WHO IS RESPONSIBLE FOR THE TELEPHONE LINE?

You are completely responsible for the connection of the telephone line and bill payments.

WHO IS RESONSIBLE FOR INSURANCE?

The landlord is responsible for the buildings insurance.  You, as the tenant, are responsible for contents insurance including accidental damage cover.  This must be in place prior to the start of the tenancy.  You must bring the policy details with you when you sign up on your Tenancy Agreement.


ON MAINTENANCE AND REPAIRS

WHO DO I NEED TO REPORT ANY MAINTAINENCE OR REPAIR ISSUES TO?

Please phone our Property Maintenance Department to report any problems with the property. You are responsible for minor repairs such as changing light bulbs, fuses and batteries.
Please note that we will not accept responsibility for payments to a trademan who has been employed by you without prior agreement with Whites.

WHO IS RESPONSIBLE FOR SMOKE ALARMS AND CO DETECTORS?

You must check that the smoke alarms and CO detectors are working at the start of your tenancy.  You must regularly check this equipment and change the batteries when necessary.


ON END OF TENANCY

WHAT IS THE CHECK OUT FEE?

At the end of your tenancy we will arrange for a check out to be carried out in your property.  This includes a final inventory, confirm closing readings to the utility companies and deal with any dilapidations.  There is a charge to you of £96 (inc vat).

END OF TENANCY CHECK OUT LIST

We will issue you with an end of tenancy check list.  Please read this and complete and return with your keys.
WE CAN NOT PROCESS THE RETURN OF YOUR DEPOSIT WITHOUT THIS FORM.

WHEN DO I GET MY DEPOSIT BACK?

Once your check out has been completed, your tenancy check list has been completed and any dilapidation payments agreed and rental payments are up to date we will return any deposit monies owing to you.

 

 

enquiry form